Return Policy

We want you to love your Melillo Skincare purchase. Because each product is handcrafted and made to order in small batches to ensure maximum freshness and quality, we ask that you carefully review our return policy before placing your order.

Return Window

We have a 10-day return policy. This means you have 10 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

• The product is unused and unopened.
• The tamper-evident safety seal is fully intact and unbroken.
• The item is in its original packaging and in the same condition you received it.
• You have your receipt or proof of purchase.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or have a broken safety seal.

How to Start a Return

To request a return, please email us at melillo@melilloskincare.com within 10 days of receiving your order.

If your return is approved, we'll provide a prepaid return shipping label along with instructions on how and where to send your package.

Please do not send items back without first contacting us, as unauthorized returns will not be accepted.

Restocking Fee

Because every Melillo Skincare product is made to order specifically for you, all approved returns are subject to a 10% restocking fee. This fee helps offset the cost of producing fresh, small-batch products and processing returned merchandise.

Shipping charges are non-refundable unless the return is the result of our error.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at melillo@melilloskincare.com. We'll evaluate the issue and work quickly to make it right.

Non-Returnable Items

We cannot accept returns for:

• Products that have been opened, used, or have a broken safety seal
• Sale or clearance items
• Gift cards

Exchanges

We do not offer direct exchanges. If you'd like a different product, simply request a return for your eligible item and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the product must be unused, unopened, in its original packaging, with the safety seal intact, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, less any applicable restocking fee. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at melillo@melilloskincare.com.